1. Does my shuttle or private transfer drop me at the door of my accommodation?
Yes, we have door to door service. We will droop you, at the place that you need.
2. How do I locate my driver or vehicle?
In most cases your driver will be waiting in front of your arrival gate near the airport information desk with sign bearing the lead name of your group. It is important to follow the Airport Instructions on your Transport Voucher, which give you full details.
3. Does the driver speak English?
YES. All our drivers speak English. Sometimes we are obliged to hire local transport company, in most cases we choice those who speak English.
4. Airport - What happens if I can not find my driver at the airport?
Firstly don't worry, then call the telephone number as per your booking confirmation, where our experienced staff will be able to help.
5. I have left something in the vehicle. How do I get it back?
Please contact us on the number provided on your Transport Voucher or contact our Central Reservation. Give us all the details. We will then deliver them to you. In some circumstances a charge may be applicable.
6. I have lost my luggage. Will you collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address. However if you need our help, just contact us.
7. How do I know if my reservation is confirmed?
At the time of booking you will receive a Reservation Request, which will then be confirmed by our office. On confirmation of your booking you will receive a Transport Voucher which contains important travel information. If you do not receive your Transport Voucher by email please contact us, as soon as possible. It is comfortable to print the voucher, and keep it with you.
8. Reservation - Can I have a receipt?
Your email Transport Voucher is your receipt. If you need any extra "tax receipt", contact us before, so the driver will have it.
9. Do I have to book online? Can I speak to someone?
Our booking proces is easy and simply. However if You need to speak by the phone, please call us. You can make your reservation via the phone. Prepare your data, such as dates, flight number etc.
10. What currency are your rates in?
All prices are quoted in Polish Zloty. There is a possibility to pay in Euro, or American Dollars. Prices will depends on currency value. However we don't have any commisions, or surcharges.
11. Is the transfer direct or do we stop en route?
Our private transfers are always direct.
12. Do I have to share a vehicle with other people?
No you don't need to. We are making privat tours, that means that the whole car is just for you and your group.
13. How long will I have to wait at the airport?
Your private transfer will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive.
14. What happens if my flight is delayed or early?
If your flight is early or subject to delays, we will track your flight`s progress and send your driver at the new expected time of arrival and there are no additional charges if your flight is delay.
15. Can you provide child seat?
Yes, we provide child seats free of charge. Due to EU law: Children must use the correct child seat until they are 135cm tall or age 12...
16. I have lots of luggage (mountain bike, skiis, wheelchair...), will there be room?
Please inform us at the time of booking and we will make the necessary arrangements. However extra charges may be applicable sometimes.
17. Is it cheaper to use taxi at the Airport?
Mostly the prices in bekrakow.com are better than normal taxi, and you know it before the trip, You don't need to worry, that someone want to cheat you. All the drivers speak English.
18. Will you meet us anytime of day or night?
Yes we provide a 24 hour service.
19. Is Your Company licensed and fully insured?
YES. We are fully licensed, and all our cars are insured, including passenger.
bekrakow.com